Amazon Photos: Amazon Photos offers unlimited, full-resolution photo storage, plus 5 GB video storage for Prime members. All other customers get 5 GB photo and video storage. Securely store, print, and share your favorite photos from the Amazon Photos app. Keep your memories close at hand on devices like Fire TV, Echo Show, and Amazon Fire tablets. Cancel Amazon Photos Plan Using a Web Browser; Get More Storage for Videos and Photos Using a Web Browser; What Are the Different Amazon Photos and Amazon Drive Storage Plans? Why Have I Been Charged for Amazon Photos? View Your Used and Available Storage. Amazon Photo Apps: Prime members get unlimited, full-resolution photo storage, plus 5 GB video storage. All other customers get 5 GB photo and video storage. The Amazon Photos app is available on iOS, Android, and Google Play, and available on the App Store for iPhone and iPad. Once you back up photos to the cloud, your photographs can be.

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Back up your library

1. Create a new Photos library and see if your issues persist: Quit Photos. Press and hold the Option key while you open Photos. In the dialogue that appears, click Create New. Give your new library a name, then click OK. Note whether Photos opens successfully with this new library. To return to your main Photos library, quit Photos.
2. The list of recently used apps will open. Find Amazon app, and swipe up to close it. Go to the Home screen, find Amazon icon, and tap on it. Hopefully, it will work just fine. Solution No.2: Check for update. If the Amazon app is not up to date that may be the reason why you have the problem with it. Go to the App Store, and see if you can.
3. If none of your installed apps can open the file, search the Internet or Mac App Store for apps that can play or convert the file: Include the name of the media format in your search. To find the format, select the file and press Command-I to open an Info window.

Before following any of these steps, it's a good idea to create a backup of your photo library, even if you use iCloud Photos. You can use Time Machine, use a third-party backup solution, or copy the library to an external drive. By default, your photo library is stored in the Pictures folder within your home folder.

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Make sure your software is up to date

Photos is part of the Mac operating system. You can avoid or fix many issues by running the most up-to-date version of macOS. Learn more about updating the software on your Mac.

If you use RAW images in Photos, find out more about the digital camera RAW formats supported by iOS, iPadOS and macOS.

If you have trouble migrating an existing iPhoto or Aperture library to Photos

You might see an alert message when you first open Photos or migrate an existing iPhoto or Aperture library. Learn what to do if Photos can’t copy or create a library.

If the Media Browser isn't showing your photos and videos

Use the Media Browser to make images from your photo library available in other apps, such as Pages and iMovie. The Media Browser shows only the contents of the Photos library designated as the System Photo Library. If you have more than one Photos library – and the one you're using isn't set as the System Photo Library – the Media Browser won't show its contents.

Follow these steps to designate the current library as the System Photo Library:

1. Choose Photos > Preferences.
2. Click the General button at the top of the Preferences window.
3. Click Use as System Photo Library.

If you're having other issues with Photos

If you're experiencing other issues – such as missing or blank photo thumbnails, unexpected behaviour or if Photos won’t open – try to see if it's an issue with your library by following these steps.

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Create a new Photos library and see if your issues persist:

1. Quit Photos.
2. Press and hold the Option key while you open Photos.
3. In the dialogue that appears, click Create New.
4. Give your new library a name, then click OK. Note whether Photos opens successfully with this new library.

To return to your main Photos library, quit Photos. Then open it again while holding the Option key, select your main library, and click Choose Library.

Alternatively, you can open Photos in another user account on your Mac and note whether Photos opens successfully.

If Photos opens with the new library, or in a different user account, it might mean there's an issue with your library. Follow the steps to use the Photos library repair tool on your main Photos library.

Learn more

• Learn how to create and order print products such as books or calendars in Photos with Project Extensions.
• Get help with iCloud Photos.

Force quit the app, then open it again

• iPhone, iPad, iPod touch: Force the app to close.
• Apple Watch: With the app open, press and hold the side button to show the power options. Then press and hold the Digital Crown to quit the app.
• Apple TV: Double press the TV/Home button and swipe left or right to find the app with the issue. Then swipe up to close the app. You can’t force apps to quit on Apple TV (3rd generation).
  

Restart your device

Restart your iPhone, iPad, iPod touch, Apple Watch or Apple TV. Then open the app to see if it works as expected.

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Check for updates

Make sure that your device has the latest version of iOS or iPadOS, watchOS or tvOS. Then check for app updates.

• iPhone, iPad, iPod touch or Apple Watch: You can manually update apps. You might need a Wi-Fi connection to update some apps on your iPhone, iPad or iPod touch.
• Apple TV: Go to Settings > Apps and turn on Automatically Update Apps. If you don't have automatic updates turned on, you can open the App Store, go to the Purchased tab and open an app's product page to see if an update is available.
  

Reinstall the app

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• iPhone, iPad, iPod touch: Open the Settings app. Tap General, then tap iPhone Storage (or iPad Storage). Tap the affected app, then tap Offload app. Tap Offload app again. Wait a moment for the app to offload, then tap Reinstall App.
• Apple TV: Highlight the app on the Home screen, then press and hold the Touch surface until the app jiggles. Press Play/Pause, then select Delete. Open the App Store and redownload the app. Some apps require subscriptions for activation. If you can't activate the app or you don’t remember your sign-in information, contact the app developer.
• Apple Watch: Open the Watch app on your iPhone and tap the My Watch tab. Scroll to the app you want to remove, then tap it. Turn off Show App on Apple Watch, and wait for it to disappear from your watch's Home screen. To reinstall the app, scroll down to Available Apps in the My Watch tab and tap Install.
  

Contact the app developer

If you're having an issue with an Apple app, contact Apple Support. If it's a third-party app, contact the app developer.

Learn more

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• Get help with unfamiliar charges and in-app purchases.
• If you can’t install or update an app, or if it’s stuck waiting, learn what to do.
• Get help with audio, video or power on Apple TV.